Terms of Use
The general terms and conditions apply to our business relationships with tour operators, travel agencies, any kind of so-called clients of group and package tours. For air and bus travel, special conditions may apply.
1. Offer, order, confirmation
1.1 Our travel, prices and services stated in the catalog are always subject to availability and thus on request. The price may vary depending on the day of the week, the time of booking and the size of the tour group. Upon request, you will receive a written offer stating all services, prices, free seat arrangements, minimum number of participants and, if applicable, the option date etc.
1.2 The contract between Sonnen Tours and Cruises Single Limited Company – called Sonnen Tours – and the client should be concluded in writing. All agreements, side agreements and special requests must be in writing.
1.3 Sonnen Tours and Cruises is bound to the offer until the mentioned option date. If Sonnen Tours reserves prices, dates or services in the offer by reconfirming the service provider, this is noted in the offer. The same applies if no option date is specified.
1.4 The client accepts the offer by signing the order and returning it to Sonnen Tours.
1.5 The contract is concluded when the order confirmation is sent to the client. If our order confirmation deviates from the travel order, the order confirmation contains a new contract application.
2. Payment arrangements
2.1 When ordering and concluding a contract, a down payment per group may be levied for round trips, study trips or bookings for holiday, trade fair and high season dates. For music travel e.g. for musicals, operas, concerts and sporting events, separate terms of payment apply. The exact regulation and amount of the deposit to be paid can be found in the order confirmation.
2.2 The balance must be received no later than 14 days before departure in our account. Please pay attention to special regulations.
2.3 By way of derogation, separate provisions regarding terms of payment may be agreed in individual contracts. These are defined in the respective order confirmation. This applies in particular to contracts with a share of air or ship transport, for travel to events including tickets, travel on special dates such as public holidays or for special travel. Please note the order confirmation.
3. Prices / Price changes
3.1 All our prices are – unless expressly stated otherwise – as net prices without commission deduction. Note the advertised minimum number of participants. If the minimum number of participants is not reached, a price increase is possible.
3.2 If the travel date is later than 4 months after conclusion of the contract, Sonnen Tours is entitled to increase the price if it is within the legally permissible limits and based on circumstances that occurred after the conclusion of the contract and which were unpredictable. B. Increase of charges for port charges, oil surcharges.
3.3 Should an increase in the current VAT rate occur, Sonnen Tours shall be entitled to make such an adjustment. The time limits 3.2 do not apply here.
3.4 The merger of various European countries into the EU and the accession of other Member States on 01/05/2004 has also triggered a harmonization of value added tax – VAT, which has not yet been fully regulated. For such cases, we must expressly reserve the right for price corrections even after placing the order.
3.5 In the event of an increase in the travel price after conclusion of the contract by more than 5% of the total travel price, the client may withdraw from the contract free of charge. The client is obliged to assert his right of withdrawal immediately after receipt of the change notification to Sonnen Tours. This requires the written form.
3.6 Corrections for printing and calculation errors are expressly reserved.
4. Services / changes in performance
4.1 The contractual services are based on our description of services in the offer as well as on this referring information in the order confirmation.
4.2 Subsidiary agreements, etc. are subject to the regulations contained in Item 1.1.
4.3 If local and hotel brochures deviate from our travel description or order confirmation, only the information provided by Sonnen Tours shall apply. If information was taken from the internet or hotel brochure, we explicitly point this out in our service descriptions.
4.4 Changes and deviations of individual services from the agreed content of the contract, which become necessary after the conclusion of the contract and were brought about by the tour operator in good faith, are only permitted if the changes or deviations are not significant and do not affect the overall layout of the booked travel. Any warranty claims remain unaffected, as far as the changed services are flawed.
4.5 Sonnen Tours is obliged to notify the client of any change in a material service immediately after becoming aware thereof. If necessary, a free transfer or a free cancellation is offered.
4.6 We reserve the right to transfer the processing of the trip to a cooperation partner.
4.7 Corrections for printing errors are expressly reserved.
5. Final registration
5.1 When traveling, the final participant registration must be available no later than 4 weeks prior to departure. Other deadlines may be mentioned in the travel confirmation.
5.2 At the same time we need a list of rooms from the distribution of double, twin, single or shared room emerges.
5.3 Separate regulations apply to air and ship travel. Please note the order confirmation.
5.4 Insofar as the non-observance of the deadlines results in additional costs, the customer shall bear these. For other disadvantages from the non-observance of the deadline, the liability of Sonnen Tours is excluded.
5.6 By way of derogation, separate regulations on participation notifications may be agreed in individual contracts. These are defined in the respective order confirmation. This applies in particular to contracts with a share of air or ship transport, for travel to events including tickets, travel on special dates such as public holidays, trade fairs or special travel. Please note the order confirmation.
6. Resignation by the client
6.1 The client can withdraw from the journey up to 4 months before the start of the journey. Decisive is the access of the cancellation at Sonnen Tours. The cancellation must be in writing.
6.2 The cancellation fees (partial or full cancellation) according to the booking confirmation and its terms.
7. Spare travelers
7.1 The client may make name changes for group travel until the start of the journey, provided that the replacement travelers meet the special travel requirements and the participation of the replacement traveler does not conflict with statutory regulations or official orders.
8. Trip interruption – unused travel services
8.1 If the trip is interrupted due to a circumstance in the traveler’s sphere (e.g. illness) or if significant travel services are not used, Sonnen Tours will endeavor to obtain reimbursement of saved expenses from the service providers.
8.2 This does not apply if the service is insignificant or if reimbursement is precluded by official or statutory provisions.
9. Resignation and termination by Sonnen Tours
9.1 If the invitation to tender or the confirmation indicates a minimum number of participants, Sonnen Tours may, if the number of participants is not reached, withdraw from the contract until 3 weeks before the start of the journey and offer a new contract with changed conditions.
9.2 If the travel price has not been paid in time by the client before the start of the journey, Sonnen Tours has the option of immediately stopping the unpaid / paid travel before departure or during the journey. Probably, any cancellation fees incurred by the service providers must be borne by the client. The compensation claims of Sonnen Tours are always in accordance with point 6.
9.3 Aggravation, endangerment or impairment of considerable kind, due to unforeseeable circumstances such as wars, civil unrest, epidemics, sovereign orders (withdrawal of state rights, border closures), natural disasters, accidents, destruction of accommodation and equal cases after departure entitle both parties to the termination. If the contract is terminated, Sonnen Tours may demand compensation for travel services already provided or to be completed at the end of the journey. Furthermore, Sonnen Tours is obliged to take the necessary measures, in particular if the contract includes the agreement to bring back the traveler. The additional costs for the return transport are to be borne in each case by the parties half, in addition the additional costs are the client or the traveler to the load.
10. Liability of Sonnen Tours
We are liable under the due diligence of a proper businessman for:
10.1 the conscientious travel preparation
10.2 the careful selection and monitoring of the service providers. Liability for unlawful and / or unauthorized acts of the services is hereby expressly excluded.
10.3 the correctness of the specifications;
10.4 the proper provision of the contractually agreed travel services according to the local custom of the respective destination. A liability for occasional failures or disturbances in the water and / or power supply is hereby excluded. Likewise, the liability for the constant operational readiness of facilities: such as heating, air conditioning, elevator, swimming pool, etc. It should also be noted that especially in the case of ski travel alone the ski company is responsible for the decision to carry out this, especially in the case of adverse weather conditions, flood etc.
10.5 Sonnen Tours is not liable for performance problems or defects, as far as these occur in services that are expressly referred to as third-party services in the itinerary. This is especially true for additional programs during the journey.
11. Obligation to cooperate / exclude claims
For their part, the clients undertake, as part of their obligation to mitigate damage, to do everything reasonable in the event of disruptions in performance, in order to contribute to correcting the disruption and to minimize any damage that may occur. The client is obliged to bring the complaints immediately (during the journey) to the service provider and Sonnen Tours to knowledge. This is responsible for remedying, if possible. If the client culpably omits to report a defect without delay, the claim for reduction does not apply.
12. Limitation of Liability
12.1 The contractual liability of Sonnen Tours is in any case limited to the arrangement price.
12.2 Sonnen Tours is not liable for performance problems or defects, as far as these services occur, which are expressly referred to as external services in the itinerary. This is especially true for additional programs during the journey.
12.3 If all travel services to be provided by a service provider are subject to statutory provisions under which compensation can only be claimed under certain conditions or restrictions, Sonnen Tours may invoke the provision vis-à-vis the client. This does not apply if according to these regulations a claim for damages is completely excluded or if Sonnen Tours makes an organizational or selection fault.
12.4 Claims arising from the omitted act remain unaffected.
13. Miscellaneous
13.1 Sonnen Tours is not a tour operator within the meaning of the Travel Contract Law and does not provide the clients with any security certificates.
13.2 It should be noted that Sonnen Tours or a cooperation partner in the area of tickets for music, sports and other events for this sub-service area only acts as an intermediary and not as an organizer. Should Sonnen Tours be the organizer of an event, e.g. at exclusive events, we point out separately. Should there be a change in EU law here, Sonnen Tours reserves the right to correct the price.
13.3 The postal risk lies with the client.
13.4 All information in this catalog corresponds to the status at the time of printing. Changes to the services and prices are possible until the order confirmation. This also applies to changes due to printing errors and errors.
14. Applicable law
The contract between the client and Sonnen Tours is governed exclusively by Greek law.
15. Invalidity of individual provisions
15.1 The invalidity of individual provisions of the contract does not result in the invalidity of the entire contract.
15.2 If individual provisions of these conditions become invalid by law or court order during the term of this catalog, the client will receive a correspondingly updated version of the conditions with the order confirmation. This updated version then replaces the present one.
Sonnen Tours and Cruises
Your specialist for group travel
3, Kapnikareas Square – GR 10563 Athens
Tel .: +30 210 3228532
Fax: +30 210 3228532
info@sonnentours.gr
Website: www.sonnentours.gr
Sonnen Tours and Cruises Single Limited Company
EL 997888112 – ST ATHINON
Managing Director: ELENA DAKA